Villas-in-tuscany.it is a website property of Hill Towns Tours, Tour operator specialized in promoting and negotiating weekly rental (from Saturday to Saturday) of private villas with swimming pool, apartments and farmhouses in the name and on behalf of the owners of the above mentioned properties.
In order to book with villas-in-tuscany the signing of a tourist rental agreement is requested, containing in clear and explicit manner the terms and conditions of the booking and, subsequently, the payment of a deposit equal to 30% of the total, to be carried out by wire transfer. The booking is considered valid only after receiving a fax with the bank receipt certifying the payment and will immediately be confirmed by e-mail with the voucher.
The remaining 70% will have to be paid no later than 30 days before arrival.
If the booking takes place in the 30 days prior to arrival, the respective amount will have to be paid entirely at the moment of the booking.
The voucher issued by Hill Towns Tours after the receipt of the deposit of 30% of the total, will indicate the instructions on how to reach the location where the keys to the accommodation can be collected, the address of our office and the contacts of the responsible staff which will assist you during your stay. The voucher is only valid for the title holder and is non-transferable. It is strictly forbidden to pass the voucher onto a third party or to arrive with more persons than shown on the voucher. Any change or substitution of party made during the lease is forbidden unless previously agreed by Hill Towns Tours. Failure to observe the above terms gives the owner of the property the right to refuse access to the property.
All properties featured in Villas-in-tuscany.it are periodically checked by Hill Towns Tours staff and the descriptions present on the website are edited with attention and in good faith. In any exceptional case where further changes are not notified by the property owners, Hill Towns Tours declines any responsibility but agrees to do all that is reasonably possible to resolve any problem. Any complaints must be notified in writing to Hill Towns Tours and to the Agent where the booking was made, within 48 (forty eight) hours from arrival or by 6.00pm on the evening of the Monday following arrival. Complaints not advised in writing within the above time limits will not be considered valid and clients will loose the right to any compensation. In any case where Hill Towns Tours agrees to help resolve any complaint the client must allow sufficient time to resolve the problem. Should the client leave the property for whatever reason without notifying the claims of whatever nature or without waiting the intervention of Hill Towns Tours the complaint shall be considered null and the client will loose the right to any compensation. Hill Towns Tours will not accept as causes for complaint weather conditions, stings or presence of insects, lack of water or electricity, work in progress, etc., if these depend on state-run organizations.
Where Hill Towns Tours is forced by events beyond their control to cancel a lease the company reserves the right to assign the client to another similar property or as the last resort refund any money paid. On acceptance of the alternative offer the client acknowledges his full agreement to the new lease and agrees to forfeit any right to possible repayment of expenses. In any case where an agreement as above cannot be reached Hill Towns Tours will cancel the lease, reimbursing any money paid by the client, who on receipt of same will have no further claim on the company.
In case of cancellation within 60 days of arrival date the 30% deposit will be retained in full. In case of cancellation between 60 and 30 days before arrival 50% of the entire amount will be retained. Beyond this date the entire amount will be retained. Monthly rentals must cancelled one hundred and twenty (120) days prior to arrival. Any changes that result in a shortened stay must be made at least ninety (90) days prior to arrival.
The National guarantee Fund (governed by law 206/05 art. 100 of the new Consumer Code) was instituted to protect consumers travelling in case of insolvency or bankruptcy of the vendor (tour operator or travel agent) and allows a reimbursement to the consumer for the price paid for the trip (the reimbursement is limited to the part of the trip paid and not yet used).
Hill Towns Tours in accordance with all applicable laws (International Convention on Tour Contracts C.V.V. endorsed by Italian Law no. 1084 of 27.12.77 and C.E.E. Directive 90/314 of 13.06.90) and in order to safeguard its clients has stipulated the following insurance with the Allianz-Ras group: Policy for public liability to all clients of tour programmes or holiday leases in accordance with Art. 13 of The Regional Law of Tuscany no.16/94 and subsequent changes as approved by the Regional Council of Tuscany, minute no. 5823 of 30.05.94.